Frequently Asked Questions

We are committed to processing your orders quickly. All orders received are processed and shipped on the following business day. Orders received on weekend and Holidays will be processed and shipped on the following business day. 

We can ship almost worldwide.

Shipping to the EU and some other countries may incur customs and duties. The prices listed for our products do not include these duties.

Customers from EU countries will need to pay the tax at checkout. We use IOSS to prepay the tax for you, ensuring a faster customs clearance process.

Customers from Saudi Arabia and the UAE need to pay customs and duties upon the package's arrival locally. If the courier cannot reach you or you refuse to pay, the goods will be destroyed.

Customers from South Korea please provide address information in Korean and your Resident Registration Number due to local regulations.

Right now we can send all products to USA, Taiwan, Hong Kong and Macau. Boxes can be sent to Japan and South Korea.

For other countries and regions, we are currently unable to ship Sneaker Storage Boxes and products containing liquids.

North America

  • United States: 2 - 6 business days. ( 10-15 business days if it is international shipping)
  • Canada / Mexico: 11 - 19 business days.

Asia

  • China mainland / Japan / South Korea: 6-13 business days.
  • Hong Kong / Taiwan / Macau: 3-7 business days.
  • Philippines / Thailand / Vietnam and rest of southeast Asia: 8-20 business days.
  • Rest of Asia: 14-25 business days.

Europe

  • UK: 7-10 business days.
  • Italy / Hungary / Netherland/ France / Spain / Germany / Belgium / Portugal: 8-16 business days.
  • Ireland / Poland / Finland / Denmark / Greece / Sweden / Switzerland:14-25 business days.

South America: 20-25 business days.

Please note that no one can control logistics and delivery. The shipping time depends on many factors, such as weather, manpower, and customs. The above-listed times are average estimates, and the actual times may vary.