Return & Refund Policy
RETURN POLICY :
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To initiate the return process, please send us an email to contact@hidefxxxusa.com when you start a return. We will process your return within 7 days. Items returned without prior communication with us will not be accepted.
RETURN CONDITIONS :
Items returned without authorization will not be accepted.
Items must be returned within 30 days after you receive them.
All items must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
When returning items, customers must use a shipping method providing tracking information.
NON-RETURNABLE ITEMS :
On sale items or gift cards are non-refundable.
Damage/Lost caused by customers is non-refundable.
GENERAL RETURN PROCESS :
Initiate a return: Please email us at contact@hidefxxx.net with photos and/or videos of the items and let us know your order number. Our customer service staff will determine the eligibility for your return request within 3 business days.
Ship the item back: If your return is accepted, we’ll send you the return address, as well as instructions on how and where to send your package. (Note: Items returned without authorization will not be accepted). We recommend that you send your return/exchange in a shipping method providing tracking information as well as a signature, because we will not be responsible for lost return/exchange.
Refund: when we receive your return, we will inspect the item in 3-5 working days and then provide a replacement for an exchange or issue a refund.
RETURN CHARGE :
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Please notice: we don't accept exchange.
No restocking fee to be charged to the consumers for the return of a product.
REFUNDS :
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, the refund will be provided to the original method of payment within 2-3 working days.
If you haven’t received the refund within 2-3 working days, please check your bank account again. Then contact your bank or credit card company. It may take some time before a refund is official posted. If you’ve done all of this and you still have not received your refund, please contact us at contact@hidefxxxusa.com .
Please Note: we do not refund our original shipping cost.
ORDER CANCELLATIONS :
We can cancel the order for you if you contact us in time after your purchase. If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
Orders can't be canceled once the parcel is shipped out.
Email: contact@hidefxxx.net
